Castro & Co.

If I could give negative stars, I would. Please avoid this firm at all costs. We provided all our tax documentation weeks before the initial April 2021 deadline with no communication as the deadline drew close. With the extension to May 2021, I received no actionable response to over a dozen emails and 4 phone calls. Even the administrative assistant who has to hear from people like me seemed exasperated at the lack of response I was getting. At 11:56 am on the filing deadline, we finally got an email back saying the team would file extensions for us (see photo below). At 6 pm on the filing deadline, we got another asking us to approve our returns. However, there was a mistake on the return that we asked them to rectify. Then, radio silence again. Another dozen or more emails and several phone calls without response over the summer. Our taxes, with the correction, were finally filed on August 5th. It's also worth mentioning that the one time we did get a response from John Castro, just

We have had this firm file our taxes for the last 4 years and never had an issue. Upon receiving our 2017 tax returns they withheld over $3000 that they said we owed them for back payment, I provided all the appropriate documentation and did receive our money back without even an apology from them. Today 7-17-18 I receive a notification that they are basically “firing” us as clients for lack of professional respect.

Experience with the entire team was fantastic! Castro & Co. filed 3 years of my amended US tax returns, which were originally prepared by the worlds largest professional services firm, and as a result of their understanding of the tax treatment surrounding Australian superannuation, were able to generate a very large refund. I also took advantage of the additional services available including estate planning, tax planning, will preparation.