Spencer Tax Service

If I could give negative stars I would!!! My disabled mother has been going here for years she recently was treated terribly I’m beside myself on how rude someone here was to her and they know the position and situation she is in the disregarded the letter from the irs stating she needed to set up a new payment plan with them knowing as a tax consultant what that could mean for her and told her “I wouldn't worry about it they are so busy and behind”! Now because she trusted them her home has a lien on it ! For someone who is disabled and ill how do you think this is going to work out for her?! She was also told “since you have time why don’t you sit on the phone with the irs for hours waiting to get this done?” Wow I’m disgusted at the lack of just human decency and professionalism.

Will not be returning next year. Not only did it take 3 weeks, but they charged an astronomical amount to prepare and file my taxes - which were not done correctly. I just received adjustments to my refund from Ohio, which I have never received before. When I asked a question about city taxes, they were condescending in their answer. Very disappointed with my experience.

Good tax service. Was very helpful with my questions. Used the first time last year. Will use again.