Tax Man-James Carapella

I would highly recommend Tax Man to everyone. James and Sue were very knowledgeable, extremely helpful and I really enjoyed preparing my taxes with them. They not only got me the maximum tax return possible, but more importantly, they put me at ease.

Never again Customer Service went out the window, George would never allow this! Lina is amazing, however the guy that answers the phone as well as Alexis are rude and lazy! When I asked what was happening with my state return she told me to call and find out? The guy had me on hold for 1 hour and 23 minutes? I don’t pay to get told by a youngster that maybe I should do my own returns because Alexis doesn’t work for IRS? Thank god for Lina who always goes above and beyond to help! Maybe the other two should look to go else where!

I overpaid by 5k last year. I am so glad they couldn’t get me in this year and I went to someone else. I never would have caught the mistake. This is the second time they forgot to enter my dependent credits. I am done with this place and so is the guy who recommended them to me in the first place. We both used them for over a decade. What a shame. It’s not the same place anymore.